PlacidWay Medical Tourism Platform FAQs for Medical Centers

What PlacidWay Does?

PlacidWay is a leading global Medical Tourism platform which connects patients with medical centers (hospital, clinics, doctors, etc.) from around the world. PlacidWay platform provides end-to-end solutions from digital marketing to online consultation to in-patient management and aftercare follow-up all in one system.

How can I partner with PlacidWay to offer my medical services?  

Healthcare providers looking to partner with PlacidWay to offer their medical services, can visit the PlacidWay website and follow these steps: 

  • Go to the PlacidWay website ( and click on the "Providers" tab.  
  • Fill out the provider registration form with your information, including clinic name, your name, email address, and contact information. 
  • Provide information about your medical facility, including the physical location and the medical services you offer. 
  • Upload any relevant information about your facility, such as certifications and accreditations. 
  • Select subscription plan and execute agreement 
  • PlacidWay will review your application and get in touch with you. 

As a partner with PlacidWay, you'll be able to reach a broader audience and attract international patients who are seeking medical treatment options. PlacidWay provides a range of services to support you and your patients, including marketing and promotional support, virtual consultations, customer relationship management platform, among others. Additionally, PlacidWay ensures that your medical facility and services meet international quality standards to maintain patient safety and satisfaction. 

What types of medical procedures and treatments does PlacidWay offer to its clients?  

PlacidWay offers a wide range of medical procedures and treatments to its clients. Here are some examples: 

  • Cosmetic and plastic surgery: This includes procedures such as breast augmentation, facelifts, liposuction, and rhinoplasty. 
  • Dental procedures: This includes services such as dental implants, root canals, teeth whitening, and veneers. 
  • Fertility treatments: This includes procedures such as in vitro fertilization (IVF), egg donation, and surrogacy. 
  • Orthopedic surgeries: This includes procedures such as joint replacement, spine surgery, and sports medicine. 
  • Cancer treatments: This includes services such as chemotherapy, radiation therapy, and immunotherapy. 
  • Cardiac surgery: This includes procedures such as heart bypass surgery, valve replacement, and angioplasty. 
  • Regenerative Medicine: This includes auto-immune diseases, orthopedics and joints, anti-aging and rejuvenation, among others. 
  • Bariatric surgery: This includes procedures such as gastric bypass, sleeve gastrectomy, and lap band surgery. 
  • Wellness and alternative medicine: This includes services such as weight loss programs, detox programs, and traditional medicine practices. 

These are just a few examples of the types of medical procedures and treatments that PlacidWay offers to its clients. PlacidWay partners with leading hospitals, clinics, and medical centers around the world to provide a broad range of medical services to meet the diverse needs of its clients. 

How Do I Communicate With Patients?

PlacidWay has the most innovative and secured direct patient and provider communication platform. Providers will communicate via a secure CRM system which has built-in messenger, email, phone and video calls. The system is HIPAA and GDPR compliant, which ensures the conversations between providers and patients follow industry best practices and protects patients' privacy. This assures digital transparency and safety for all parties involved. PlacidWay does not allow any outside the platform communications.

How Does PlacidWay’s Messenger Work?

PlacidWay has the most innovative messaging system in the industry as it replaces WhatsApp with a secured messaging application which is compliant with all patient data privacy requirements. PlacidMessenger will send a notification link to patients via WhatsApp, SMS as well as Email. Patient and provider always communicate through secured link which ensures digital transparency.

Does PlacidWay Provide Customer Support?

PlacidWay provides account management customer support to the providers. The level of customer support depends on agreement type. For example, Premium and Gold-level agreement includes weekly/monthly account management services such as training, patient coordination support, and marketing support. Basic level accounts include support via PlacidWay’s online messenger.

Like LinkedIn, Facebook and other social media platform, PlacidWay is a digital platform for medical travel. Providers control the marketing, patient coordination, and success. The more active a provider is, the higher quality of patient conversion they will achieve.

How do I Register my Center in PlacidWay?

Registering your center on PlacidWay is a very simple process. You will need to complete an online application with all your verifiable information.

To start the application, please click here and start your application:

You will be asked to provide center details, certificates, and select desired service package.

How Much it Cost to be Listed on PlacidWay?

PlacidWay is a self-service platform connecting patients with centers directly with no middleman. PlacidWay has four (4) different annual subscription packages: Premium, Gold, Silver and Basic.

You can choose a package which meets your specific business needs to create your own competitive advance. Review different packages -

What is Case Management Fees and How Does it Work?

Like any platform, PlacidWay charges a service fee for each successful case. Customer pays this as a deposit to make a confirmed appointment or when the procedure is completed.

What are the eligibility requirements for medical providers to work with PlacidWay?  

The eligibility requirements for medical providers to work with PlacidWay are as follows: 

  • Quality standards: Medical providers must meet the international quality standards of their respective countries. This includes holding valid licenses and certifications and maintaining high standards of patient care and safety. 
  • English language proficiency: Medical providers should have a good command of the English language, as this is the primary language used for communication with PlacidWay and its clients. 
  • Experience and expertise: Medical providers should have extensive experience in their respective medical fields and be experts in their specialties. 
  • Availability: Medical providers must be available to respond to patient inquiries and provide medical consultations within a reasonable time frame. 
  • Customer service skills: Medical providers should have strong customer service skills and be able to provide personalized attention to their patients. 
  • Technology: Medical providers should have the necessary technology and infrastructure to provide virtual consultations and remote medical services, if required. 

Medical providers who meet these eligibility requirements can partner with PlacidWay to offer their medical services to a broader audience and attract international patients who are seeking medical treatment options. 

How Many Patients Do you Send to your Partners Per Month? How Many Requests Will I Receive?

The quantity of patients and leads you are going to receive, depend on 3 main factors:

  • Prices: In medical tourism treatment price is becoming a very critical element of a successful program. Patients are comparing options based on price and quality of the services. Offering competitive prices becomes a critical element of patient selecting a provider.
  • Customer Service: Patients are looking for providers who they can connect with and build a trusted relationship. For example, patients are looking for specific answers, virtual consultation, and all-inclusive price quotation. Understanding and effectively communicating with the customer will help attract more patients. With PlacidWay medical tourism platform you are in-charge of the whole customer experience, and you have the ability to gain competitive advantage.
  • Marketing and Education: The quantity of leads you receive depends on how in-depth information you present to the customer. PlacidWay offers many different solutions to showcase your center to consumers looking for medical procedures abroad. This includes center profiles, packages, doctor profile, treatment prices, videos, articles, FAQs, among others. Depending on the level of agreement you choose, you can control what customers sees. More in-depth and education information will help you distinguish your center among many competitors in the industry.

How does PlacidWay ensure quality control of medical providers and services offered?  

PlacidWay ensures quality control of medical providers and services offered through a screening process and ongoing monitoring. Here are some of the ways that PlacidWay maintains quality control: 

  • Accreditation and certifications: PlacidWay only partners with medical providers who are accredited and certified by local and international organizations, such as the Joint Commission International (JCI) or the International Organization for Standardization (ISO) or local health authorities. 
  • Screening process: PlacidWay conducts screening of medical providers before partnering with them. This includes reviewing licenses, certifications, and credentials, as well as checking customer reviews. 
  • Patient feedback: PlacidWay collects feedback from patients who have used its services, including reviews of medical providers and facilities. This information is used to evaluate the quality of services offered and to identify areas for improvement. 
  • Ongoing monitoring: PlacidWay monitors its medical providers and services regularly to ensure that they maintain high standards of quality. This includes monitoring patient outcomes, reviewing compliance with international standards, and overall customer experience. 
  • Quality assurance team: PlacidWay quality assurance team is responsible for ensuring that medical providers and facilities meet the company's standards for quality and safety. 

By implementing these quality control measures, PlacidWay ensures that its clients receive safe and effective medical treatments and procedures from reputable medical providers and facilities around the world. 

What are the benefits of partnering with PlacidWay?  

Partnering with PlacidWay offers several benefits for healthcare providers, including: 

  • Increased visibility: PlacidWay provides healthcare providers with increased visibility and exposure to international patients who are seeking medical treatment options. 
  • Access to a wider patient pool: By partnering with PlacidWay, healthcare providers can expand their patient pool beyond their local area to reach patients from around the world. 
  • Cost savings: PlacidWay can help healthcare providers reduce their marketing and promotional expenses by providing access to its global network of patients. 
  • Personalized assistance: PlacidWay provides healthcare providers with account managers who assist them throughout patient journeys. 
  • Quality assurance: PlacidWay ensures that healthcare providers meet international quality standards and provides ongoing monitoring to maintain the quality of care provided. 
  • Competitive advantage: By partnering with PlacidWay, healthcare providers can gain a competitive advantage by offering a broader range of medical treatments and procedures to their patients. 
  • Increased revenue: Partnering with PlacidWay can help healthcare providers increase their revenue by attracting more patients and offering a broader range of medical services. 

Overall, partnering with PlacidWay can help healthcare providers expand their patient pool, increase their revenue, and improve the quality of care provided to their patients. 

What kind of marketing support does PlacidWay offer to its partners?  

PlacidWay offers a range of marketing support to its partners, including: 

  • Online promotion: PlacidWay promotes its partners' medical services and treatments through online channels, including its websites, social media platforms, and email marketing campaigns. 
  • SEO optimization: PlacidWay optimizes its partners' profiles and listings on its website to improve their visibility and search engine ranking. 
  • Content marketing: PlacidWay creates and promotes high-quality content, such as blog posts, articles, and videos, to attract potential patients and promote its partners' medical services. 
  • Lead generation: PlacidWay generates leads and referrals for its partners through targeted marketing campaigns and online advertising. 
  • Personalized marketing: PlacidWay provides personalized marketing support to its partners, including customized marketing content and promotional videos. 
  • Reputation management: PlacidWay monitors and manages its partners' online reputation, responding to patient reviews and feedback to ensure a positive image. 
  • Market research: PlacidWay conducts market research and analysis to identify market trends, target audiences, and potential growth opportunities for its partners. 

Overall, PlacidWay provides comprehensive marketing support to its partners to increase their visibility, attract potential patients, and grow their businesses. By leveraging PlacidWay's marketing expertise and resources, healthcare providers can expand their reach and access a global network of patients who are seeking medical treatment options. 

What are the typical costs associated with partnering with PlacidWay? 

The costs associated with partnering with PlacidWay can vary depending on the level of service and support required. Here are some of the typical costs associated with partnering with PlacidWay: 

  • Listing fees: PlacidWay offers several packages from Basic to Premium for customers to choose based on their branding goals. The price depends on the type of package chosen. 
  • Case Management fees: PlacidWay may charge case management fees to healthcare providers for patient referrals received through its platform. 
  • Custom Marketing fees: PlacidWay may offer additional marketing services to its partners for an additional fee, such as customized marketing materials or targeted advertising campaigns. 

The specific costs associated with partnering with PlacidWay will depend on the nature of the partnership and the level of services and support required. PlacidWay works closely with its partners to understand their unique needs and to tailor its services accordingly. 

How does PlacidWay ensure patient privacy and data security?  

PlacidWay takes patient privacy and data security very seriously and has implemented a range of measures to protect patient information. Here are some of the ways that PlacidWay ensures patient privacy and data security: 

  • Compliance with international standards: PlacidWay complies with international standards for data privacy and security, including the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA). 
  • Data encryption: PlacidWay uses encryption technology to protect patient data during transmission and storage. 
  • Access control: PlacidWay restricts access to patient data to authorized personnel only and implements access control measures to prevent unauthorized access. 
  • Confidentiality agreements: PlacidWay requires all of its employees and partners to sign confidentiality agreements to ensure the protection of patient data. 
  • Regular training: PlacidWay provides regular training to its employees and partners on data privacy and security best practices. 
  • Risk assessments: PlacidWay conducts regular risk assessments to identify potential vulnerabilities and implement mitigation measures. 
  • Incident response plan: PlacidWay has an incident response plan in place to handle data breaches or other security incidents. 

By implementing these measures, PlacidWay ensures that patient data is protected from unauthorized access or disclosure. PlacidWay's commitment to patient privacy and data security is essential to maintaining the trust of its clients and partners. 

I have some other questions. Who can I talk with?

If you have doubts or would like to talk to someone, please send an email to and we will respond as soon as possible.


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